Privacy Policy

Information We Collect

When you join and use our platform, we collect information that enables us to provide a safe, personalised, and compliant gaming environment. This includes details provided during account registration such as your full name, date of birth, residential address, email address and telephone number. We also collect verification documents required to meet regulatory obligations, along with payment information necessary to process deposits and withdrawals.

In addition to information you give us directly, we automatically gather certain technical and usage data. This may include your IP address, browser type, device identifiers, pages visited, time spent on the site and details of your gameplay activity. Such data helps us understand how our services are used and allows us to maintain smooth operation of the platform.

How We Use Your Information

We use the collected data to create and manage your account, process financial transactions, and deliver the gaming products and customer support services you request. Your information also enables us to personalise your experience, for example by recommending games suited to your preferences or sending relevant account notifications.

Regulatory compliance forms a central part of our use of data. We process information to verify your identity, prevent fraud and money laundering, meet UK Gambling Commission requirements, and fulfil our legal and licensing obligations. From time to time we may also use your contact details to inform you about important service updates or responsible gambling tools that may be of benefit to you.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with trusted partners who assist in the delivery of our services. These include payment processors, identity verification agencies, customer support providers, and regulatory bodies when legally required.

Any third parties acting on our behalf are contractually obliged to maintain the security and confidentiality of your information and may only use it for the specific purposes we authorise. In situations involving the sale or restructuring of our business, customer data may be transferred as part of the overall assets, subject to the same privacy protections outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, analyse performance, and provide a better user experience. These technologies help us remember your preferences, maintain your session security, and understand visitor patterns across the site.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the performance and features available to you on the platform.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to safeguard it against unauthorised access, alteration, disclosure or destruction. These measures include encryption of sensitive information, secure servers, access controls, and regular security reviews.

While we strive to maintain the highest standards of security, no system can guarantee absolute protection. We encourage you to keep your account credentials confidential and to use strong, unique passwords.

Your Rights and Choices

You have the right to access the personal data we hold about you, to request corrections to inaccurate information, and in certain circumstances to ask for its deletion or restricted processing. You may also object to particular types of processing or withdraw consent where it has been given.

To exercise these rights, please contact our customer support team. We will respond to your request within the timeframes required by applicable data protection law and will verify your identity before disclosing any information.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once information is no longer needed, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, regulatory requirements or applicable law. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so that you remain informed about how we protect your information.

If you have any questions or concerns about our privacy practices, please contact our support team who will be happy to assist.